We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
Our customer service team is prompt, helpful and friendly. We want to work with you & answer any questions you may have.
Your satisfaction is our priority. Our ordering and return processes are simple and stress free.
The first step is to contact one of our representatives at 1(800) 875-1958 or email us at: firstname.lastname@example.org as soon as possible. As long as the item has not shipped we can refund your payment the same day. In the event the item has shipped and left our warehouse, please reference our return policy.
Please Note: Custom built safe orders cannot be cancelled after they have been ordered and put into production.
You will receive an automatic e-mail as soon as tracking is updated to the order and an estimated delivery date will be provided. All mid-size items ship through Fed Ex Ground and all items over 150 lbs ship Fed Ex LTL Freight which varies greatly based on location but should be delivered no later than 7 business days. For all special orders including special doors, locks, paint jobs or other custom features please call for availability and lead times.
We have shipments going out twice a week.
Drivers will call you to set up a delivery appointment.
There is no sales tax imposed with the exception of California orders.
Please Note: Some states require that taxpayers fill out a "use tax" return and pay the equivalent of a sales tax in their state. Please consult your state law to determine if you have to pay this tax.
The speed of the shipping has to do with which one of our warehouse your item is coming from.
For special circumstances please feel free to give us a call at 1(800) 875-1958 and we can explore options with you.